WhatsApp Users Can Now Send Payments in India

WhatsApp Users Can Now Send Payments in India

November 12, 2020

Facebook has received approval to allow WhatsApp users in India to send payments to each other through the platform.

WhatsApp designed the payments feature in partnership with the National Payments Corporation of India (NPCI) using the Unified Payment Interface (UPI), an India-first, real-time payment system that enables transactions with over 160 supported banks.

In a press release, NPCI said it is giving permission for WhatsApp to expand its payments services in a “graded manner.”

To start, WhatsApp can only roll out its payments service to 20 million users, according to NCPI. Payments are available in 10 Indian regional language versions of WhatsApp. 

WhatsApp first piloted a run of its payments service in India in 2018.

“Now you can easily send money to your friends and family, just as easily as sending a message. There’s no fee and it’s supported by more than 140 banks,” Zuckerberg said in a video post

WhatsApp also said this week it is diving into e-commerce with the addition of a new shopping button that will allow users to browse through a business' catalogue.  Users will be able to see a storefront icon, right next to the business' name. The new button will make it easier for businesses to have their products discovered, said WhatApp officials.

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Joan Goodchild

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