Amazon Alexa Users Can Buy Gas Using Voice Command

Amazon Alexa Users Can Buy Gas Using Voice Command

September 3, 2020

Alexa users can now pay for gas using voice command at more than 11,500 Exxon and Mobil stations in the United States. 

Starting this week, consumers with Alexa-enabled vehicles, devices, or the Alexa app on smartphones can use their voice to pay when they purchase gas at an Exxon or Mobil station, said Amazon, ExxonMobil and Fiserv in a joint statement on the new feature.

“When customers pull up to the pump and say, ‘Alexa, pay for gas,’ Alexa will confirm the station location, pump number, and then activate the pump. The customer can then select the fuel grade on the pump and begin fueling, with payment completed automatically after fueling,” the statement said.

The commerce experience—including geo-location at Exxon and Mobil stations, pump activation, payment processing, and payment tokenization—is powered by digital commerce technology from Fiserv. "Alexa, pay for gas" payments are made digitally via Amazon Pay, allowing consumers to use the payment method associated with their Amazon account; no additional sign-up or separate account is required, said company officials.

"Changing consumer expectations and the ongoing Covid-19 pandemic are accelerating demand for contactless payment interactions that span digital and physical worlds," said Devin McGranahan, senior group president of Global Business Solutions at Fiserv. "The age of omnicommerce is here, and voice-activated smart devices are playing a pivotal role in enabling people to make purchases with speed, ease and convenience."

The offering was originally announced at CES 2020.

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Joan Goodchild

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